Search results for "Service industries"

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Digital Banking in Northern India: The Risks on Customer Satisfaction

2021

The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…

Customer retentionInternet banking -- India NorthService industries -- India NorthStrategy and Managementmedia_common.quotation_subjectEconomics Econometrics and Finance (miscellaneous)digital banking; customer satisfaction; SERVQUAL model; risk management; service quality; digital transformationrisk managementservice qualityRisk management -- India NorthInsuranceFinance -- Technological innovations -- India NorthAccountingHG8011-9999ddc:330Quality (business)Marketingmedia_commonService (business)Service qualitydigital bankingSERVQUAL (Service quality framework)customer satisfactionDigital transformationSERVQUAL modelService providerBank customers -- India Northdigital transformationCustomer satisfactionBusinessBanks and banking -- Technological innovations -- India NorthReputationRisks
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Efeitos das práticas verdes na lealdade: proposta de um modelo para o segmento hoteleiro colombiano

2021

Resumen El propósito de este estudio fue analizar la incidencia de las prácticas verdes como impulsoras para generar confianza, satisfacción y lealtad en los huéspedes. Para ello, a partir de una muestra de 302 huéspedes de hoteles en Bogotá, Colombia, se estimó un modelo de ecuaciones estructurales a través de la regresión de mínimos cuadrados parciales. Los resultados obtenidos evidencian que las prácticas sostenibles contribuyen al aumento de la confianza y la satisfacción de los huéspedes, y que estas, a su vez, influyen positivamente en su lealtad hacia el hotel. Además, dichos resultados ponen de manifiesto que una comprensión más profunda del perfil de los turistas medioambientalment…

Industria de los servicios//id.loc.gov/authorities/subjects/sh85120347 [http]HF5001-6182Strategy and ManagementTourism - Environmental aspects//vocabularies.unesco.org/thesaurus/concept11979 [http]M39 Other//vocabularies.unesco.org/thesaurus/concept12330 [http]Service industriesIndustria del turismoTourismQ56 Environmental Accounts and AccountingQ56 Environment and DevelopmentManagement of Technology and InnovationPartial least squares regressionLoyaltyNuevas empresasSustainable practicesIndustria hotelerasatisfaçãoBusinessIndustria turísticaconfiançamedia_commonMarketingIndustrias de serviciosWelfare economicsTuristassatisfactionTurismohotelsTouristsEnvironmentally friendlyQ56 Sustainabilityhoteles//vocabularies.unesco.org/thesaurus/concept669 [http]//id.loc.gov/authorities/subjects/sh85018260 [http]Q56 Population GrowthEmpresagreen practices//id.loc.gov/authorities/subjects/sh85136255 [http]Economics and Econometricsmedia_common.quotation_subjectlealdadeM31 MárketingSample (statistics)//id.loc.gov/authorities/subjects/sh85062487 [http]Business modelhotéisStructural equation modelingconfianzaTourism industryQ56 Environmental EquityService industryBusiness and International ManagementQ56 Environment and TradelealtadNegociossatisfacción//vocabularies.unesco.org/thesaurus/concept370 [http]trustUNESCO::CIENCIAS ECONÓMICASHotel industryloyaltypráticas verdes//id.loc.gov/authorities/subjects/sh99003907 [http]//id.loc.gov/authorities/subjects/sh85091252 [http]New business enterprisesEnterprises//id.loc.gov/authorities/subjects/sh85117681 [http]Businessprácticas verdesTourist industryFinanceTurismo - Aspectos ambientalesEstudios Gerenciales
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